| Client:
IT Organization of a Learning Services Provider
Background:
The client was one of the leading education services
providers with a large number of clientele constantly
interacting with the educational service hub on working
days and holidays. The service network was fairly a large
one with servers at different locations providing web
way learning, offering B2C services for buying books online
and managing the complete ERP operations. The client wanted
a robust solution which will help him monitor the IT Infrastructure
and Service Levels.
Client Needs
The client was having a large intranet and Internet operations
with multiple servers . They had to manage a variety of
equipments supplied by different vendors. Though they
were having multiple Network Management Systems, each
one was an island in itself. To make the matters worse,
each system had its own paging engine none of them fulfilling
the client's specific needs. Multiplicity extended to
service providers like paging and internet service providers,
nodes and server maintenance, application maintenance.
Etc.
As the application running were mission critical, availability
and latency were the key criteria in customer expectations.
IT managers did have a nightmare in managing the tough
show so crucial to the growing business opportunities.
They were looking for a solid solution, which will help
them efficiently manage service levels and systematically
enforce upon the service levels on its service providers.
Managing the multiple network management systems like
HP Open view , Tivoli and also Help Desk software along
with configuring user and contact details through central
IT administration and tracking events through multiple
location was another challenge to tackle with.
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Tasser Technologies Consultants offered a
solution that could connect all the users without having
to approach the central administration .The solution provided
a single window multiple updating possibility whereby the
service personnel could easily update different networks
they were managing . The solution also unified the alerts
notification system which provided a common channel of delivering
SMTP and SNMP messages emanating from all devices across
the enterprise. The ingenious consolidation through a common
descriptor language Tasser Technologies were able to obtain
a variety of charts and reports at the mouse click on equipment
availability , mean time to respond , meantime to resolve
, message statistics such as volume of messages Average
Time taken to deliver the message among the multiple service
providers etc. making it possible to bench mark assets performance
and services efficiency.
Tasser Technologies Role :
Tasser Technologies provided consultancy and design,
took up the task of migrating existing information from
scattered sources into a common platform, providing non
intrusive message display and unified messaging solutions.
The result :
Immensely pleased with the relief the solution have provided
, their IT mangers are now looking for further enhancements.
The solution follows with another project of Six Sigma in IT
Methodology based IT Infrastructure Service Improvement
already on the drawing board of Tasser Technologies even
the project was handed over. |
